Any cancellation made within 24hrs of departure incurs 100% cancellation fee. Bookings cancelled between 24-48hrs incur 50% cancellation fee. Any cancellation made with more than 48hrs notice incurs 0% fee.
Refund Policy
Full refund will be given for any cancellations where Ecotrax is notified at least 48 hours prior to their tour booking check in time.. 50% refund will be given for any cancellation where Ecotrax is notified between 24-48 hours prior to tour booking check in time.No refund will be provided to cancellations within 24 hours of tour booking check in time, this includes a drop in guest numbers. Full refund will be given if your booking is cancelled by Ecotrax due to bad weather and Ecotrax is not able to provide another available booking date within your time frame.
We will often give you a courtesy call if there are light showers forecast just to let you know the tour is going ahead and you are aware of the conditions, you can choose not to participate, Our guides carry rain ponchos if required. However in this instance if you choose not to participate there will not be a refund as we will not have time to fill your booking from our waitlist.
All valid refunds will be actioned within 5 days of booking date.
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used.
This Privacy Policy applies to all information collected or submitted on our website and through our secure online payment gateway.
The Information We Collect:
• Name
• Email address
• Phone number
• Ecotrax as the merchant will not be storing any credit card data in processing the transaction as it is securely outsourced to Windcave
How We Use Information:
We will never sell your personal information to any other company.
We do not share this information with outside parties other than passing on name and phone number to assist the transfer company to identify you if you book your resort transfers to Ecotrax through us.
We will use your e-mail address to communicate with you through the booking process and if we need to contact you during your stay to inform you of any changes to your booking due to weather conditions etc.
In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Ecotrax reserves the right to cancel or amend any trip due to weather or unexpected track conditions. Stringent safety procedures are observed. All guests will be required to sign a waiver prior to arrival agreeing Ecotrax will not be held responsible for personal injury or for loss or damage of equipment not due to any fault of Ecotrax.
Ecotrax will explain the safety rules and regulations to be followed during the safety briefing, we reserve the right to stop the tour and return guests to base if these are deliberately not followed in order to protect the safety of all guests on tour at all times.
No alcohol is permitted during this tour. Ecotrax reserves the right to refuse entry to the tour for any guest who arrives under the influence of alcohol or is clearly over the weight restriction of 120kgs per person, refund will not be made and transfer cost back to resort will remain the responsibility of any guests in this situation.
